The human factor: Understanding the scam and cybercrime landscape from the point of impact

Tuesday
 
18
 
March
, 
3:50 pm
 - 
4:30 pm
Location
Torrens Room

Speakers

Liz West

Liz West

National Manager - Intelligence, Analysis & Assurance
IDCARE

Synopsis

Cybercrime is ubiquitous. Everyone knows someone who has been scammed, who has fallen victim to a sophisticated tactic or had their data compromised by someone they thought they could trust with it. The cybercrime landscape is constantly evolving, constantly pivoting around new security controls, and thinking up new threats. It is no longer enough to rely on common sense, or good process and technology alone to protect people.

IDCARE, Australia and New Zealand’s national identity and cyber support service, deals with victims and breached organisations at the point of impact, at the moment they realise something has gone wrong. This gives us a unique perspective and real-world data on the cybercrime landscape from the point of view of the people it effects.

This presentation will focus on the trends we are seeing in tactics, scams, financial and non-financial losses, identify theft, and cybercrime and the linkages between them. It will take a deep dive into the current landscape and provide real case studies on the ways in which criminals are defrauding people, companies, and government agencies - and how this has changed over the last decade. This presentation will also highlight the psychology of belief - why people go along with scams, what makes them start to doubt, and how we can use this information to create better ecosystems to interrupt scam activity.

Ultimately, this presentation seeks to deepen our understanding of the human factor of cybercrime and emphasises the need for more effective, informed, and compassionate response systems. 

Acknowledgement of Country

We acknowledge the traditional owners and custodians of country throughout Australia and acknowledge their continuing connection to land, waters and community. We pay our respects to the people, the cultures and the elders past, present and emerging.